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Money‑Back Policy | HTMLBasket

Money‑Back Policy

We stand behind our timelines. If HTMLBasket does not deliver your project on time as per the mutually agreed schedule, you are eligible for a full refund. This policy applies to all projects and plans globally.

1. Scope & Eligibility

This Money‑Back Policy applies to all HTMLBasket customers across all projects & plans (Starter, Pro, and Premium) and covers projects where a delivery timeline has been agreed in writing (e.g., proposal, SOW, email confirmation, or project board).

Policy promise: If HTMLBasket does not deliver your project on time as per the mutually agreed schedule, you are eligible for a full refund of the fees paid for the affected milestone, sprint, or subscription cycle, as applicable.

2. Key Definitions

  • Project: A defined scope of work (features/pages/tasks) with a documented timeline.
  • On‑time delivery: Delivery of agreed scope by the deadline specified in the written schedule.
  • Delay: Delivery after the agreed deadline, excluding delays caused by factors listed under Exclusions.
  • Milestone/Sprint: A subset of the project with its own deliverables and due date.

3. Refund Eligibility Criteria

  • A written schedule (proposal/SOW/email/board) was agreed before work began.
  • The delay is solely attributable to HTMLBasket (not client/vendor/platform/force majeure).
  • The requested refund relates to the undelivered milestone/sprint or the current subscription cycle for that project.
  • You notify HTMLBasket of the missed deadline within 7 calendar days of the due date.
  • You provide reasonable access and responses needed for delivery during the project.

If only a part of the scope is delayed, the refund applies to the affected milestone or the proportionate value within the current cycle.

4. Exclusions & Fair‑Use

The Money‑Back Policy does not apply where delays are caused by:

  • Client dependencies: late feedback/approvals, content/assets not supplied on time, access credentials, or third‑party verifications.
  • Scope changes: new requirements, revisions beyond the agreed round(s), or re‑prioritizations that affect timelines.
  • Third‑party/platform issues: outages or policy holds (e.g., host, CMS, plugin, payment gateway, app store approvals).
  • Force majeure: events beyond reasonable control (e.g., natural disasters, widespread outages, strikes).
  • Abuse of “unlimited requests”: submitting bulk/overlapping tasks beyond plan concurrency or fair‑use limits.

Where an exclusion applies, we will propose a revised schedule and continue delivery in good faith.

5. How to Request a Refund

  1. Email [email protected] with subject: Refund Request – Missed Deadline.
  2. Include: project name/URL, plan (Starter/Pro/Premium), invoice/transaction ID, the agreed deadline, and a short summary.
  3. Attach supporting evidence (proposal/SOW/email/screenshot of project board with dates).

We will acknowledge your request within 1 business days and complete the review within 3-4 business days.

6. Processing & Timelines

  • Review window: 7–10 business days from receipt of a complete request.
  • Outcome: Approval, partial approval (for split milestones), or decline with written reasons.
  • Alternative remedy (optional): You may choose a service credit equal to 110% of the refundable amount instead of a refund.

7. Refund Method & Currency

  • Refunds are issued to the original payment method (e.g., credit card/Paypal/wire) where possible.
  • Currency: same as the original transaction. Exchange‑rate differences may occur and are not covered.
  • Payment processor or bank timelines (typically 5–10 business days) are outside our control.
  • Taxes/withholding: handled per applicable law and your billing location.

8. Subscriptions & Paused Projects

  • For subscription plans, the refund applies to the current billing cycle affected by the missed deadline.
  • If a project is paused by the client, deadlines are reset once prerequisites resume.
  • Chargebacks: please contact us first to resolve; unjustified chargebacks may lead to account suspension.

9. Jurisdiction & Consumer Rights

This global policy respects mandatory consumer protections in your country or state (e.g., EEA/UK consumer rights, US state laws and consumer laws). If local law grants you stronger rights, those rights will prevail to the extent required.

10. Changes to this Policy

We may update this Money‑Back Policy to reflect changes to services or legal requirements. We will indicate the latest effective date below and notify you of material changes where required.